Proactive monitoring
Continuous monitoring of relevant voice components:
- Direct Routing
- SBC environment
- Devices & firmware
- Quality indicators
- Connection parameters
Deviations are detected at an early stage - before they escalate.
Teams Voice is not a project. It is a business.
AudioCodes Live Services creates a structured operating model for your Microsoft Teams telephony.
Proactive. Transparent. SLA-capable.
Monitoring & health checks
Incident & problem management
KPI & SLA reporting
Lifecycle & change governance
Microsoft Teams telephony is running productively.
But:
- Quality problems are only reported when users are frustrated
- Root cause analysis takes too long
- Management reports are missing
- Responsibilities are not clearly defined
- The operation is ticket-driven
Teams Voice is used - but not strategically managed.
Today, communication is business-critical.
Business-critical systems need governance.
What AudioCodes Live Services actually changes
Structured operating processes
Live Services integrates itself into your IT organization:
- Defined incident & problem processes
- Clear escalation paths
- Documented root cause analyses
- Transparent responsibilities
From reactive to controllable.
KPI & SLA reporting
Transparency for IT and management:
- Service level key figures
- Trend analyses
- Location comparisons
- Quality developments
Not just "running".
But: "We know how stable it is."
Profitability instead of gut feeling
Many people only compare: Calling Plan License vs. Managed Service. That falls short.
It is more relevant:
- Internal personnel costs for operation & troubleshooting
- Loss of time due to unstable communication
- Escalations towards providers
- Reputational and productivity risks
- Scalability for growth
AudioCodes Live Services makes operating costs predictable.
For whom AudioCodes Live Services is particularly useful
Teams Voice is business-critical (sales, service, operational areas)
Multiple locations or hybrid working
Direct routing or complex routing structures
High meeting and telephony load
Management demands SLA transparency
Our approach as 3plecon
We don't just implement technology. We establish governance.
Our approach:
Inventory & maturity level classification
Definition of target image & KPI structure
Integration into existing IT processes
Transfer to structured regular operation
Regular service reviews
Live Services becomes a controllable component of your IT strategy.
Live Services Check (30 minutes)
We clarify this in a structured discussion:
- How mature is your Teams Voice operation?
- Which KPIs already exist?
- Where do typical quality risks arise?
- How transparent is your current model?
Result: Clear classification. Concrete next steps.
